Shopping Guide

Order

We only accept online orders.

Once an order has been completed, the order confirmation mail will be delivered to your registered e-mail address.

This email will be necessary if you have any inquiries, so please be sure to save it.

Payment

We accept PayPal and credit cards.

【Accepted Brands】

PayPal ... VISA, MasterCard, JCB, American Express, DISCOVER, UnionPay

Credit card ... VISA, MasterCard, JCB, American Express, Diners

【Precautions】

・Only credit cards under your own name can be used.

・Once the credit card payment has begun processing, order changes or cancelations will no longer be possible.

・For the credit card payment due date, please contact each credit card company.

【Custom Charges and Custom Duties】

Depending on the countries and areas that the products are delivered to, you may be requested to pay custom charges and custom duties if the amount of the product surpasses the duty free limit.

Upon arranging delivery, please pay the above fees to the delivery staff.

If the products are returned due to denied custom charges and custom duties, the products cost (including delivery charges) will not be refunded.

For more information, please directry contact the customs offices of the delivery countries/areas.

Delivery

【Delivery Area】

This is a site for overseas sales.

Products will be delivered from Japan.

Please refer to the Japan Post EMS page for the countries and areas that can be delivered to.

https://www.post.japanpost.jp/int/ems/country/index_en.html

For customers requesting domestic delivery within Japan, please visit our company’s domestic site (http://lashcollection.jp).

【Delivery cost】

Delivery costs are the responsibility of the customer.

Delivery cost will change depending on the weight of the products, area of delivery and service (EMS/ePacket) chosen.

EMS : https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

ePacket : https://www.post.japanpost.jp/int/download/epacket-charges_en.pdf

Delivery Business

Will be shipped from Japan within 5-7 days of your order.

Closed on Sundays and public holidays, including contact and shipping work.

Reference for delivery days:

Returns and exchanges

Returns and exchanges are only accepted when the delivered products are different from ordered products, or if the products are damaged.

Please contact us with the inquiry form from the site within 5 days upon receiving.

Refunds will not be made if the items are returned to Japan without prior notice.

【Cases Where Returns/Exchanges Are Not Accepted】

(1) Items used once or opened.

(2) Various glue products.

(3) Returns for customer reasons.

(4) More than 5 days have passed after delivery of the product.

(5) Special order products from a manufacturer (defective items excluded)

(6) For electronics, etc., when a certain amount of time has elapsed since the warranty and purchase period.

(7) Items returned to our company without prior notification.

*Refunds may take about 2 months to process. Payment will be made to the credit card or payment account used for purchase.

*Due to foreign exchange gains and losses, there may be differences between the amount you settled with your credit card and the actual refund amount.